Obtain a Return Merchandise Authorization

Any Customer seeking to return an item must first obtain a Return Merchandise Authorization (RMA) from Fluid™ by calling our Customer Service Department at 219.575.7179.

Grace Period

Products and/or equipment may be returned within 30 days of the original purchase date.

Restocking Fee

All returned products and/ or equipment are subject to a restocking fee of 25% and the Customer is responsible to pay all return freight charges.

Damaged Items

If an item is returned in a condition deemed not ready for immediate resale and/ or damaged in any way, the Customer will be charged to cover the cost of repairs for any damages present to the products or equipment and/or packaging. THERE ARE NO EXCEPTIONS TO THESE MANDATES.

Terms

Items must be new, in original packaging, and in condition for immediate resale.

Returns may be processed up to 30 days from original transaction date.

Accepted returns will be processed within 14 days of receipt of returned items, including issuing any refunds.